Information System Support Analyst

The Halton Regional Police Service contributes to the safety and well‑being of more than 650,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more.

This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non‑profit organizations, and municipal governments.

Position Title: Information System Support Analyst

Employment: Continuing Full Time

We are seeking an Information System Support Analyst to help drive our HRPS initiatives, supporting training projects and initiatives that will yield outcomes for our police service and our community. As a valued member of our team, you will leverage your expertise in the development, maintenance, testing and administrative support of various information management systems across HRPS, more specifically for Process and Innovation Office and Training Unit.

You will be instrumental in coordinating the implementation of technical and process changes.

If you’re passionate about driving positive change in law enforcement and thrive in a fast‑paced, mission‑driven environment, we encourage you to apply and be part of our innovative technically focused team.

• Create and maintain system information including data entry and end user account management and security.
• Create and maintain related system and audit documentation.
• Provide consultative system support to end users.
• Troubleshoot technical issues and assist with inquiries and resolutions.
• Compile requests, recommend changes and interface with system vendors to modify system functionality.
• Audit information and generate reports to validate and identify content for analysis.
• Identify business and process requirements and opportunities for improvement.
• Analyze needs, recommend options, and develop approaches.
• Participate and contribute to project planning.
• Design, install, test, and implement system workflows and permissions.
• Coordinate implementation of technical and process changes.
• Contribute to the development of user training to the Unit and other HRPS staff.
• Communicate system changes to impacted areas of the organization.

• Community college diploma in a related area (e.g., information management or technology, computer science) or related experience.

• Minimum of three years’ related experience providing technical system support and guidance, specifically Learning and/or Talent Management Systems (LMS / TMS).
• Demonstrated knowledge of the System Development Life Cycle (SDLC) along with as well as standard business analysis and business process management techniques.
• Must have experience gathering, documenting, translating business requirements into functioning solutions including the development of business process maps in Microsoft Visio, and/or Power BI dashboards.
• Proven ability to support and enhance LMS/TMS related processes such as course administration, user management, training compliance tracking and reporting.
• Demonstrated ability to maximize business value from technology solutions while balancing time, resource and scope constraints.
• Proven experience in developing and delivering end‑user training to engage and to support diverse learning styles/base.
• Well versed in change management process documentation for LMS/DMS systems.
• Ability to identify process improvement opportunities and recommend solutions that enhance training technical operations and system effectiveness.
• Must have critical and analytical thinking skills along with the ability to apply creative problem‑solving approaches to business and system challenges.

• Strong…