Level 1 IT Support Specialist at CLV Group

Advance your IT support career at CLV Group as a Level 1 IT Support Specialist. This role is focused on providing prompt, dedicated assistance and is critical to maintaining operational excellence.

In this position, you will be the initial contact for technical support, resolving various hardware and software discrepancies while fostering internal customer satisfaction. Candidates with 1-2 years of relevant experience will find this role rewarding as it blends technical support and user engagement.

Key Responsibilities:

• Support IT requests promptly and professionally

• Troubleshoot and escalate technical issues as needed

• Maintain effective communication throughout support processes

• Configure and set up new workstations and devices

• Assist with inventory maintenance and documentation

Requirements:

• 1-2 years of IT support experience required

• Support skills in Windows, macOS, iOS, and Android

• Basic networking knowledge of TCP/IP and DHCP

• Strong customer service and interpersonal skills

• Willingness to travel between office locations

Embrace the opportunity to contribute to CLV Group’s reputation for excellence in IT support.
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