Business Process Data Analyst, OTC*Analyste de données opérationnelles

We are seeking a dynamic and detail-oriented Business Process Data Analyst to join our team! In this pivotal role, you will harness your analytical expertise and technical skills to optimize business processes through data-driven insights. Your energetic approach will drive continuous improvement initiatives, support project management efforts, and empower decision-makers with actionable intelligence. If you thrive in a fast-paced environment where innovation meets precision, this opportunity is perfect for you to make a meaningful impact!

Business Process Analyst (BPA) is responsible for analyzing, optimizing, and standardizing end-to-end business processes. The role partners with cross-functional teams to identify improvement opportunities, support system integration (ERP/IBP), and enable efficient, scalable ways of working.

The role contributes to process design and transformation initiatives, leveraging business process expertise to support integrated and efficient solutions across the organization. Reporting to the Business Process Owner (BPO), the BPA actively supports defining and delivering the process roadmap for the department and/or function.

The BPA provides the analytical and documentation engine behind the BPO’s process design work. (S) he translates process direction set by the BPO into concrete artefacts (maps, Work Instructions, observation data, and analysis) and supports execution of shadowing, workshops, and continuous improvement activities on the ground.

The BPA does not own process design decisions; that accountability sits with the BPO. The BPA’s value is in rigorous, detail-accurate execution that gives the BPO reliable material to design and decide with.

The BPMO is composed by 6 Business Process Owners (OTC, FTP, PTP, MTD, LOG and RTR) reporting to each department, and multiple Business Process Analysts who reports to BPO.

Compensation: $64,800-$81,000

• Monitor process blockers and ensure adjustment of corresponding data
• Monitor data workflows and troubleshoot process-related issues
• Contribute to the design and validation of standardized and optimized processes
• Co-develop future-state process with BPO and/or other BPAs aligned with business and system capabilities
• Keep the Work Instruction inventory current, flagging gaps or outdated content to BPO
• Maintain mapping between Business Processes and underlying Operation processes / work instruction
• Responsible to measure process adoption and attrition
• Prepare materials for BPO forums, councils and steerco review under BPO direction

• Help to define, develop, and document operational data processes, standards, and best practices
• Action and drive completion within the business of data quality controls and standards
• Manage the remediation of data audits and validations
• Analyze data to identify trends, issues, and improvement opportunities
• Responsible for the Operational Master Data quality for the department, support data quality and governance initiatives
• Monitor process performance and proactively recommend enhancements

• Communicate insights and recommendations to support alignment and decision-making
• Collaborate with Data Governance, IT BPEs, data analysts, and business units to align data initiatives with organizational goals
• Provide training and support on data processes to end users.

• Measure deployment readiness and process stabilization activities
• Develop documentation and training materials, execute the training plan
• Contribute to and support change management and adoption activities
• Perform detailed analysis of system behaviors to identify root causes of process breakdowns
• Extract, clean and analyze data to support BPO decision-making
• Translate business needs into functional requirements
• Support BPO and IT during design workshops, testing proposed configurations against designed process flow
• Drive testing and validation activities (UAT)

• Contribute to role-based "day-in-the-life" training content under BPO guidance
• Coach and educate department staff on process and tools usage: floor support, one-on-one troubleshooting, and answering "how do I do this" questions as they arise
• Deliver or co-deliver process /