Level 2 Desktop Support

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Level 2 Desktop Support to join our client’s team for an onsite position in Oakville, ON. This resource will be expected to provide effective diagnostic evaluation of end‑user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.

• Assure continuity of the computer system for all system users
• Provide support of mobile hardware (Apple and Samsung mainly),along with support of Telecommunication Service
• Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
• Provide support of a Google based business, using Google business applications
• Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
• Set up equipment for employees, or assist moving equipment around
• Must be able to coordinate with software and hardware vendors to resolve any technical issues
• Develop training materials and procedures, and / or train users in the proper use of hardware and software
• Provide solutions in a timely fashion for issues that may arise with all client applications
• Log and track support calls in client
  
  Incident Management system, prioritize and escape tickets as required to ensure customer satisfaction
• Identify trends in the support calls and develop documentation to address themost-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
• Recommend changes in software and hardware to improve computer capabilities
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Performs other duties as assigned

• Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
• Minimum 1 to 3+ years of related work experience
• Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
• Must be able to support Apple and Android mobile phones
• Experience with Small PDF, and Auto Desk applications, a plus
• Knowledge of AWS, Ring Central, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
• Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
• Frequently lift and / or move items over 50 pounds
• Excellent telephone presence with organized follow-up skills
• Ability to multitask - Sense of urgency; maintain a positive attitude
• Strong user-centric focus; service oriented attitude
• Must have strong verbal and written communication skills
• Must have organizational skills
• Be proficient in decision making and take initiative

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

While this posting is not for an existing vacancy, its purpose is to connect with candidates who may be considered for future employment opportunities with Compucom.

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