ITSM Governance Expert - Canadian Tire Corporation

Join Canadian Tire Corporation as an ITSM Governance Expert, where you will drive IT governance and compliance initiatives. This role requires a strong focus on audit coordination and process documentation.

In this position, you will coordinate auditing activities and maintain governance registers across various ITSM functionalities. Leveraging your analytical skills, you will identify risks, track actions, and prepare leadership updates. Collaborating with different teams, you will ensure effective governance practices are established and maintained.

Key Responsibilities:

• Manage audit coordination and control testing activities

• Develop and maintain governance documentation and registers

• Conduct assessments to identify improvement opportunities

• Create effective reports and dashboards for metrics tracking

• Support incident, problem, and change governance tracking

Requirements:

• 3-5 years of IT governance or audit experience

• Familiarity with ITIL and service continuity processes

• Experience in Service Now and ITSM module management

• Strong communication skills for diverse audiences

• Bachelor’s degree in relevant field preferred

Leverage your skills in governance and audit to support Canadian Tire's commitment to excellence and transparency.
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