IT Service Management Governance Specialist

Unlock potential as an IT Service Management Governance Specialist with Canadian Tire Corporation. This role emphasizes process improvement, audit coordination, and governance oversight in ITSM.

You will play a vital role in supporting ITSM governance by managing audit requests and maintaining clear governance documentation. Your expertise will help streamline processes and drive compliance activities to enhance operational discipline across the organization. Working closely with various teams, you'll ensure effective governance practices are thoroughly integrated.

Key Responsibilities:

• Support tracking and coordination of audit and compliance activities

• Develop governance metrics and reporting dashboards

• Conduct ITSM process assessments for improvement

• Create documentation and templates for governance initiatives

• Analyze trends and support service continuity governance

Requirements:

• 3-5 years in ITSM or governance functions

• Knowledge of ITIL practices and compliance processes

• Proficient in Excel for data reporting and tracking

• Strong analytical skills for effective decision-making

• Relevant certifications in IT governance preferred

Utilize your expertise in ITSM and governance to contribute to Canadian Tire's commitment to operational excellence.
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