Euna Solutions Associate Support Analyst

Become a key player in Euna Solutions' Support Services as an Associate Support Analyst. This hybrid role focuses on delivering exceptional customer support and troubleshooting for government clients every day.

Euna Solutions is seeking an Associate Support Analyst to provide vital support for our software used by public sector organizations. Candidates should have up to 1 year of experience in a technical or customer-facing role. Responsibilities include troubleshooting software issues and documenting customer interactions, while growing product knowledge and proficiency.

Key Responsibilities:

• Manage incoming customer inquiries via phone, video, email, and chat

• Diagnose and resolve software issues using established workflows

• Maintain accurate records of customer interactions in Zendesk

• Contribute to internal knowledge base articles and FAQs

• Collaborate with senior analysts to enhance troubleshooting skills

Requirements:

• Up to 1 year in technical support or help desk

• Strong written and verbal communication abilities

• Comfortable in a ticketing system or CRM environment

• Familiar with basic technical concepts like software navigation

• Genuine customer-first mentality and problem-solving skills

Elevate your career while supporting government organizations and enhancing public services with Euna Solutions.
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