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At Coast Capital, we’re not dreaming about a better future, we’re building one.
Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities.
We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.
Oct 16, 2026
Job Type:Full Time Regular
myWork Program: Hybrid
Starting Salary Range:$65,800.00-$79,000.00
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- References
What’s the job
The Knowledge Management Analyst helps employees find and use accurate, relevant and timely information. Working with business partners, the Analyst develops and maintains SharePoint-based intranet and knowledge management solutions, supports content governance, administers established reports, and provides training and end-user support.
The role identifies opportunities to improve information access, processes, tools and the employee experience.
What you’ll get to do
- Create and maintain knowledge management documentation and procedures, conduct assigned content and governance reviews, address routine content issues, and provide findings and recommendations to the Knowledge Management Team Lead.
- Gather business requirements and design, configure, test and maintain approved SharePoint-based solutions and workflows.
- Collect and validate data, run and distribute established reports, and maintain reporting assets.
- Develop and deliver training, guidance and resources that help employees use intranet and knowledge management tools and processes effectively.
- Guide business partners and content owners on publishing, content organization and knowledge management practices.
- Provide day-to-day support to intranet and knowledge management users by answering questions, troubleshooting issues and escalating complex matters.
- Lead assigned work streams or small-scale initiatives and support larger projects.
- Identify recurring issues and recommend improvements to processes, platform functionality and the employee experience.
- Support the broader Communications team on internal communications initiatives, including intranet content management, knowledge management expertise and project support.
Who are we looking for?
- Post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. Equivalent combinations of education, technical certifications and relevant experience will be considered.
- Three to five years of relevant experience in knowledge management, SharePoint administration, content management, digital workplace solutions, business analysis or a related field
- Experience gathering business requirements and coordinating work involving multiple stakeholders.
- Strong knowledge of SharePoint and Microsoft 365, including configuring sites, pages, libraries, lists, permissions and workflows
- Strong knowledge of content governance, content lifecycle, information architecture and metadata
- Strong knowledge of web accessibility standards and plain language principles
- Strong written and verbal communication
- Experience administering established reports or dashboards using Tableau, Power BI or similar tools is an asset
- Experience developing and delivering training and providing end-user support is an…
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