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Job Description & How to Apply Below
This ITSM Governance Specialist supports centralized requests, governance registers, and compliance activities across ITSM and technology teams. The role coordinates evidence, findings, remediation, and leadership updates while reinforcing accountability. You will assess processes, track controls, and improve governance discipline across the organization.
Key Responsibilities:
Coordinate audit, control testing, regulatory, and remediation requests
Maintain registers for actions, risks, decisions, owners, and dependencies
Track evidence, Management Action Plans, controls, and follow-ups
Assess ITSM processes and identify control effectiveness improvements
Develop dashboards for governance, risk, compliance, and service performance
Requirements:
Three to five years in ITSM, governance, audit, or compliance
Familiarity with ITIL practices and core ITSM processes
Working knowledge of Service Now modules, workflows, reporting, and governance
Intermediate Excel skills with formulas, pivots, charts, and trackers
Strong communication, analytical, documentation, and process management abilities
Apply ITSM governance, Service Now, audit coordination, and reporting expertise across technology teams in Oakville or Brampton.
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