Senior National Property Claims Adjuster

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We currently have some exciting roles for Complex Property Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

• Support our claims customer demand through a phone and text line environment
• Investigate and negotiate various Complex Personal Lines Claims in accordance with Aviva's claim procedures and guidelines
• Responsible for confirming coverage and compiling FNOL information for incoming claims
• Stand as an expert and provide in-depth claims guidance/advice to customers, peers and other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc.
• Responsible for recognizing questionable claims, subrogation and risk opportunities and reviewing case law to determine liability.
• Meets Property team performance expectations that are set individually and contributes to team success
• Adheres to and supports policies surrounding attendance

• 5+ Years of property claims experience, handling large losses and/or field tasks
• CIP designation completed or currently in progress; must have successfully completed at least one CIP course
• Atlantic Licenses Obtained
• Handling first‑party commercial claims are considered an asset, including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
• Ability to work in a fast‑paced environment to support customer demand
• High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required
• Computer proficiency;
  Excel, Word, PowerPoint, Outlook, Guidewire
• High level of prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes
• You are hardworking and a self‑motivated problem‑solver
• Excellent oral and written communication skills
• Licenses for claims adjusting in any provinces (not a requirement but a big asset)
• Assist and support during high volume catastrophes as needed (Evenings and Weekends)

• Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva…