Strategic Account Lead

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”. Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value-added processing services necessary to help you compete in today's global market.

With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.

The Strategic Account Program Lead is responsible for the overall management and execution of a key customer account, serving as the primary point of contact between the customer and the organization. This role has end-to-end responsibility for coordinating customer programs, production planning, inventory, order execution, delivery performance, and ongoing customer communication.

The Strategic Account Program Manager works cross-functionally with Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, Finance, and other internal teams to ensure customer requirements are understood, communicated, and executed successfully.

This individual serves as the central owner of the account, proactively identifying risks and opportunities, tracking program performance, resolving issues, and ensuring commitments to the customer are met.

Key Responsibilities

Account & Customer Management

• Serve as the primary day-to-day contact and account owner for assigned strategic customer accounts.
• Develop and maintain strong, trusted relationships with key customer contacts.
• Understand customer business needs, priorities, forecasts, programs, and expectations.
• Communicate account status, priorities, risks, changes, and action plans to customers and internal stakeholders.
• Lead regular customer meetings, business reviews, program updates, and issue-resolution discussions.
• Ensure customer concerns are addressed promptly and effectively.

Production Planning & Execution

• Coordinate production planning and scheduling based on customer demand, forecasts, orders, and program requirements.
• Monitor production status and proactively communicate potential delays or capacity constraints.
• Work with Operations and Manufacturing to prioritize customer requirements and resolve execution issues.
• Ensure production plans align with customer commitments and required delivery dates.

Inventory & Supply Chain Management

• Monitor customer-specific inventory levels, material requirements, and supply commitments.
• Procurement of materials and expediting with mills as needed
• Track inventory against forecasts, orders, and anticipated customer demand.
• Identify potential shortages, excess inventory, or supply risks and develop mitigation plans.
• Coordinate with Supply Chain and…