Bilingual Logistics Care Specialist

Logistics support that keeps projects moving.

The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help

drive customer engagement. This role provides a contact point for account managers to seek resolution on

logistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse.

Increase customer delivery satisfaction by providing transparency to outbound shipments

Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevant

Monitor orders on specific holds for accuracy, ensuring timely release to distribution centers for shipping. Ensure all COP order holds resolved prior to cut off

Monitor back orders daily and take corrective actions to resolve in a timely manner

Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures

Develop strong partnerships with materials management/transportation/warehouse

Develop trust with field sales to increase AM productivity and reduce inbound calls from field

Create stock movements (STO/PO)

Provide stock movement support for 4 CW’s and 8 DC’s

Complete scrap requests for DC’s, HC’s, and Vans

Provide reporting and maintenance related to open stock transport orders

Properly handle incoming phone calls and emails in a timely manner

Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory

Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories

Partner with marketing to determine appropriate van inventory limits and product mix

Support training of new team members

Perform other duties as assigned

Bilingual proficiency in both French and English required

High School Diploma/GED, required

Associate Degree, preferred

Minimum two (2) years’ experience, required

Solid knowledge of SAP systems – APO and R3

Functional knowledge of logistics processes

Solid knowledge of related business processes (i.e., Product Portfolio Management)

Excellent interpersonal and customer service skills

Strong PC skills including Microsoft Outlook, Excel, Word, and Power Point

Good communication, organization, and analytical skills

Detail oriented and able to handle multiple responsibilities and make decisions

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.

At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $60,000

In addition to a competitive base salary, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months…