Customer Service Manager

Join Walmart in Oakville, ON as a Customer Service Manager and become a key player in delivering exceptional experiences for customers. This role is perfect for those who thrive in a dynamic retail environment and enjoy leading teams to success.

In this role, you will coordinate front-end operations to provide exceptional customer service and ensure a positive shopping experience. You’ll be responsible for maintaining compliance with company programs and operational standards.

You’ll also ensure that safe work processes and emergency procedures are followed, handle customer and associate concerns, and provide training on company procedures. Teamwork and safety are at the heart of this role.

Walmart offers a competitive salary starting at $18.55 per hour
, with the rate determined based on relevant experience. Additional benefits include stock options, comprehensive benefits, life insurance, paid time off, and a store discount.

Job Type: Regular/Permanent

Requisition : R-2414868

Date Posted:

Pay: $18.55 per hour

As a Customer Service Manager, you’ll ensure seamless operations at the front end, which is crucial for maintaining customer satisfaction and loyalty. Your role will involve managing associates, ensuring compliance with safety standards, and resolving customer concerns.

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns, providing guidance as needed.
• Monitor Front End associates, coordinating breaks and providing assistance.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return, and exchange transactions, ensuring compliance.
• Prepare registers for opening and closing, maintaining cash levels.
• Promote company sponsor programs and initiatives.

The ideal candidate will be flexible, a good listener, and a team player. Walmart values associates who are communicative and positive, with a passion for customer service and retail excellence.

• Flexibility to adapt to different shifts and tasks.
• Communication skills to effectively interact with customers and associates.
• Teamwork to collaborate with other associates and departments.
• Problem-solving abilities to handle customer concerns and operational challenges.
• Attention to detail to ensure compliance with company standards.

Interested candidates are encouraged to apply through the official Walmart career page using the link provided below.