Talent and Business Operations Manager, Stores

Talent and Business Operations Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job : 294661
Store Name/Number: ON-Oakville Place (0864)
Address: 240 Leighland Avenue, Space #207, Oakville, ON L6H 3H6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role,you’lloversee staffing and zoning,training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

Whatyou’llbe doing as a Store Operations and Talent Manager at Sephora –

Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select,and hire candidates.

Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partnersdevelopand execute thestore'son-going training strategy.

Scheduling & Payroll. Oversee weekly schedule creation and approve time-off requests. Manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines, and issubmittedontimeso team members are paid accurately and promptly.

Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete andtimelymanner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensuretimelyfeedback for improvement is delivered and followed up onas necessary.

Operational Excellence. Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts—all completed accurately and on time within company guidelines

Entrepreneurial Spirit. Be seen as the expert bydemonstratinga strong understanding of thestore'ssales performance and staffing and payroll as well as all other controllable expenses within the store.

We’dlove to hear from you if–

You have 2-4 years of management in the beauty, retail, or customer service industryequivalentinternal experience.

You havepreviousexperience recruiting, staffing,and hiring across all store positions, including leadership.

You haveaproven abilityto create high-performing teams and can easilyidentifyin-store talent and develop them throughout their career journey.

You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

You have excellent verbal/writtencommunicationskills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

On-site:
You willwork at the location specified in the job posting.

Schedulin…