Sales Floor Manager; GTA)

Are you passionate about delivering an exceptional customer experience and supporting a dynamic Sales Team?

We are seeking a vibrant Sales Floor Manager responsible for leading day-to-day sales floor operations and driving consistent new home sales execution at the Caivan Sales Gallery.

This role provides direct leadership to Sales Associates, ensures an exceptional customer experience, enforces sales processes and Customer Relations Management compliance, and maintains deal flow accuracy.

The Sales Floor Manager serves as the on-site Sales Leader and direct liaison between Sales, Marketing and Operations.

Compensation includes a base salary plus a monthly incentive program for added earning potential.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Free Parking

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Bi-Weekly Payments directly to your bank account

Does the following describe you?

• Passionate about creating exceptional customer experiences
• A natural leader who brings out the best in others
• Sales-driven and motivated by results
• Warm, approachable, and engaging
• Professional, polished, and confident
• Highly organized with strong attention to detail
• Proactive and solutions-oriented
• Skilled at creating an energetic and welcoming sales environment
• Comfortable coaching, motivating, and supporting a Sales Team
• A collaborative team player who leads by example

To be considered for this role, candidates must have:

• A passion & enthusiasm for providing outstanding leadership & training support
  • A minimum of 2+ years of experience delivering exceptional client service in a customer-facing, in-person role
• Valid Driver’s License and access to a reliable vehicle
• Proficiency with Microsoft Office Suite
• Post-Secondary Education in Sales, Marketing, Retail Management or a related field is considered an asset
• The ability to stay in Ottawa for 3 months of dedicated in-person training - this is a great opportunity to visit & explore the Nation’s Capital! Travel accommodations & incidentals are included during your time in Ottawa

You Will Bring

• 2+ years of experience in a similar role within a retail & customer service environment
• Post-Secondary Education with a focus on Sales, Marketing or related field preferred
• Proficiency in MS Office Suite
• Bilingual (English & French) is an asset
• Strong time management skills to ensure daily tasks are completed on time
• Organized with a high attention to detail
• Warm, polished and professional communication
• Eager to learn and grow in Sales Operations

Key Responsibilities

• Lead daily sales floor operations, including scheduling
• Hire, onboard and train new Sales staff
• Foster a professional, motivated and service oriented Sales culture that adheres to Caivan’s Sales Standards & Professional Conduct
• Ensure offices and model homes are presented at Caivan’s Sales Gallery Operations & Housekeeping Standards
• Mentor Sales Associates to anticipate the needs of Sales Consultants, providing pro-active support
• Oversee CRM usage for Sales Associates and Sales Consultants, ensuring 100% of interactions are logged
• Manage opening & closing procedures and overall Sales Gallery readiness

Customer Interaction & Experience

• Ensure all prospective buyers receive prompt, professional and knowledgeable service
• Serve as the primary escalation point for customer concerns and objections
• Leads by example through demonstrating exceptional customer service

Process Adherence

• Reinforce existing Caivan process standards across all Sales Team members
• Roll out and train any new sales office standards, always focusing on…