Senior Key Account Manager

Who We Are

Ryse Solutions is a leading Canadian Producer Responsibility Organization (PRO) dedicated to helping companies fulfil their Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and reclaiming their products and packaging.

Ryse Solutions, part of the Emterra Group, is a leading Producer Responsibility Organization (PRO) helping companies meet Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and recovering products and packaging. As the only multi-material PRO in Ontario, Ryse Solutions delivers comprehensive solutions across all regulated materials. Owned and operated by a BIPOC Canadian female entrepreneur and backed by Emterra Group's 50 years of recycling expertise, extensive facility network, and advanced technologies, the company provides exceptional service, compliance, and circular economy solutions for clients.

The Senior Key Account Manager is a strategic commercial leader responsible for managing and growing relationships with high-value clients within the circular economy and recycling sector. This role focuses on long-term partnership development, revenue growth, and delivering measurable sustainability outcomes for clients.

Acting as a trusted advisor, the role bridges commercial, regulatory, and operational functions, helping clients navigate complex environmental requirements while advancing circularity goals.

This position goes beyond traditional account management - evolving toward consultative, data-driven "circular advisory" selling, as seen in your internal materials.

• Manage and grow a portfolio of strategic producer accounts, serving as a trusted advisor and primary relationship lead.
• Build multi-level relationships with client contacts, including commercial, sustainability, regulatory, finance, and operations stakeholders.
• Develop account plans that align Ryse services with each client's EPR obligations, sustainability goals, operational needs, and growth opportunities.
• Conduct regular business reviews that move beyond status updates and provide practical insights, risks, opportunities, and next steps.

• Help producers understand their obligations under applicable EPR and environmental compliance frameworks.
• Work with Ryse's compliance and regulatory teams to explain program requirements, reporting expectations, timelines, risks, and service options in clear, client-ready language.
• Identify where clients may need enhanced support, improved data quality, additional reporting, or broader circular economy solutions.

• Identify opportunities for account expansion through additional EPR compliance services, recycling programs, reporting solutions, take-back solutions, material recovery initiatives, or advisory support.
• Support proposals, pricing discussions, renewals, amendments, and contract negotiations in partnership with internal leaders.
• Maintain a strong understanding of client needs, market dynamics, competitor activity, and regulatory changes that may create new opportunities for Ryse.

• Monitor account performance across service quality, financial performance, operational execution, reporting accuracy, diversion/recycling outcomes, and client satisfaction.
• Translate data and operational feedback into business insights that clients can act on.
• Work with internal teams to improve dashboards, reporting tools, client communications, and process efficiency.
• Responsible for the continued improvement and usage of the CRM. Ensuring all required team members understand and utilize the CRM to its fullest capabilities

• Work closely with operations, compliance, finance, data/technology, marketing, and business development teams to ensure clients receive coordinated support.
• Escalate and resolve client issues with urgency, accountability, and professionalism.
• Maintain accurate account records, commitments, risks, and follow-up actions in Ryse's internal systems.
• Ensure services are delivered in accordance with contractual commitments and applicable regulatory requirements.

• 5-7+ years of progressive experience in key account management, strategic partnerships, sales, business development, commercial relationship management, or client…