Security Floater

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication skills along with excellent organizational skills.

Varies (two shifts per week minimum, additional encouraged)

Shifts available in Toronto, Markham, Richmond Hill and Mississauga, ON

$17.70 per hour

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organizational reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining two personal networks.
• Enhances departmental and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures are followed and maintains a safe work environment.
• Provides protection to the clients, residents and property of the buildings we are contracted to serve. Provides assistance/support by answering customer inquiries and directing as required.
• Observes floors and stairways ensuring they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Is alert to deficiencies in the physical building that could cause injury or loss of client assets.
• Enforces client rules, regulations, municipal, Ontario and Canadian laws and assists Police and Medical Staff when required.
• Provides exceptional customer service to clients, customers, contractors and visitors to client property.
• Performs routine property patrols of all building levels, parking areas and perimeter and responds to emergencies and fire alarms.
• Follows up with daily documentation, occurrence logs, incident reports and front‑desk software as required.
• Follows all on‑site procedures: employee handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred. Completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations is an asset.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

The work environment is normal office conditions at an on‑site community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays and some weekends. Schedule is subject to change based on business needs.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and…