Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2
SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!
As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.
Posting : 5548
Department: Public Works
Division: Engineering, Construction & Transportation Management
Pay Range: $79,432 - $99,290
Job Type: Contract > 1 Year
Contract Duration: Up to 14 months
Hours of Work: 35 hours per week
Work Location:
Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: October 14, 2026
Final date to receive applications: October 28, 2026
Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.
If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.
Job SummaryThis role will supports significant/large road, water and wastewater infrastructure construction projects through proactive public engagement, communications and customer service, upholding Halton Region’s commitment to exceed customer experience expectations. This role will act as a one-window point of contact for customer experience related to Regional infrastructure projects.
Duties & Responsibilities- Acts as a single point of contact for any customer issues related to assigned Regional infrastructure construction project(s).
- Responds to customer inquiries / complaints received by telephone, e-mail or in-person during construction site visits.
- Develops and maintains an expert level of knowledge and understanding of assigned Regional infrastructure projects, and their context within the overall 10-year capital delivery plan.
- Researches and provides information to the Divisional and Departmental leadership team, in response to inquiries / complaints by engaging and following up with internal and external resources associated with projects.
- Drafts convincing, professional quality responses and other forms of correspondence related to customer inquiries / complaints for Divisional and Departmental leadership team.
- Maintains complete and accurate documentation of all customer inquiries / complaints and responses provided.
- Develops/creates project specific communications strategies and plans.
- Leads the development and dissemination of project related information to customers and stakeholders, using different strategies and channels through the entire life cycle of the project.
- Takes ownership of ensuring consistency, timeliness, completeness and accuracy of construction…
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