Job Description & How to Apply Below
The Opportunity
We are seeking a Team Lead, Technical Solutions, who'll lead a team of Technical Solutions Specialists through requirements gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with cross-functional teams including sales, product management, engineering, customer success, and technical support—to deliver exceptional client experiences and drive customer satisfaction. This role combines deep technical expertise, sophisticated consultant skills, and leadership to deliver high-quality solutions while partnering with product teams on innovative feature development.
You'll be the expert our customers and team turn to for guidance on payment integrations, API architecture, and complex technical challenges.
Key Responsibilities
Lead technical discussions with customers and prospects to understand use cases and propose solutions using Euna Payments' platforms.
Translate business problems into actionable user stories and technical architecture recommendations for development teams.
Evaluate customer API integration needs, dig into their existing systems, and guide them toward optimal integration patterns.
Technical Expertise & API Leadership
Lead the team in API integration work—designing, reviewing, and troubleshooting REST/SOAP integrations, webhooks, and custom configurations.
Troubleshoot complex API issues independently; reproduce problems in Postman and other tools; provide clear technical guidance to customers.
Translate technical API concepts for non-technical stakeholders; help customers understand their own system integrations.
Maintain hands‑on involvement in critical integrations, modeling best practices for the team.
Consultant Skills & Client Management
Remain calm and strategic during high‑stakes negotiations, tight deadlines, and complex client feedback cycles.
When a customer makes an unusual request, dig into the reasoning behind it before committing to a solution—understand their true need, not just their stated ask.
Handle criticism professionally, even when the issue isn't your fault; use client feedback as an opportunity to improve and strengthen relationships.
Balance the tension between fast incident response and accuracy; know when to elevate vs. resolve on your own.
Communicate proactively—keep stakeholders informed of status, risks, and next steps; anticipate questions before they arise.
Implementation & Configuration
Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple payment products.
Deliver high‑quality solutions that meet initial requirements and core product functionality with minimal bugs.
Lead technical status calls with clients; report back status, risks, and next steps to the project team.
Technical Leadership & Team Development
Act as the primary point of escalation for the team; provide coaching, guidance, and mentoring on technical and consultant skills.
Foster a collaborative and supportive environment where team members feel empowered to excel and deliver exceptional service.
Establish and maintain best practices for API integration, technical troubleshooting, and consultant excellence.
Develop team members' technical and soft skills through hands‑on collaboration and constructive feedback.
Innovation & Collaboration
Work with product teams to establish processes for new features and execute technical improvements.
Deliver proofs of concept and pilots to demonstrate platform value.
Conduct project retrospectives to capture learnings and best practices.
Quality & Customer Success
Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
Maintain deadlines and quality standards across multiple active projects.
Track accurate time on tasks for billing and utilization reporting.
Qualifications
Minimum 5 years' experience in Solutions Engineering, technical consulting, or similar customer‑facing technical roles with demonstrated success managing complex integrations.
Strong hands‑on experience with REST/SOAP APIs, XML, JSON, and API webhooks; ability to troubleshoot integrations using tools like Postman.
Profic…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×