Team Lead, Technical Solutions

The Opportunity

We are seeking a Team Lead, Technical Solutions, who'll lead a team of Technical Solutions Specialists through requirements gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with cross-functional teams including sales, product management, engineering, customer success, and technical support—to deliver exceptional client experiences and drive customer satisfaction. This role combines deep technical expertise, sophisticated consultant skills, and leadership to deliver high-quality solutions while partnering with product teams on innovative feature development.

You'll be the expert our customers and team turn to for guidance on payment integrations, API architecture, and complex technical challenges.

• Lead technical discussions with customers and prospects to understand use cases and propose solutions using Euna Payments' platforms.
• Translate business problems into actionable user stories and technical architecture recommendations for development teams.
• Evaluate customer API integration needs, dig into their existing systems, and guide them toward optimal integration patterns.

• Lead the team in API integration work—designing, reviewing, and troubleshooting REST/SOAP integrations, webhooks, and custom configurations.
• Troubleshoot complex API issues independently; reproduce problems in Postman and other tools; provide clear technical guidance to customers.
• Translate technical API concepts for non-technical stakeholders; help customers understand their own system integrations.
• Maintain hands‑on involvement in critical integrations, modeling best practices for the team.

• Remain calm and strategic during high‑stakes negotiations, tight deadlines, and complex client feedback cycles.
• When a customer makes an unusual request, dig into the reasoning behind it before committing to a solution—understand their true need, not just their stated ask.
• Handle criticism professionally, even when the issue isn't your fault; use client feedback as an opportunity to improve and strengthen relationships.
• Balance the tension between fast incident response and accuracy; know when to elevate vs. resolve on your own.
• Communicate proactively—keep stakeholders informed of status, risks, and next steps; anticipate questions before they arise.

• Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple payment products.
• Deliver high‑quality solutions that meet initial requirements and core product functionality with minimal bugs.
• Lead technical status calls with clients; report back status, risks, and next steps to the project team.

• Act as the primary point of escalation for the team; provide coaching, guidance, and mentoring on technical and consultant skills.
• Foster a collaborative and supportive environment where team members feel empowered to excel and deliver exceptional service.
• Establish and maintain best practices for API integration, technical troubleshooting, and consultant excellence.
• Develop team members' technical and soft skills through hands‑on collaboration and constructive feedback.

• Work with product teams to establish processes for new features and execute technical improvements.
• Deliver proofs of concept and pilots to demonstrate platform value.
• Conduct project retrospectives to capture learnings and best practices.

• Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
• Maintain deadlines and quality standards across multiple…