Receptionist, Customer Service​/HelpDesk

We are currently looking for an exceptional person to join our team as a Receptionist
.

As a Receptionist, you will be responsible for maximizing room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organization skills and have the ability to prioritize tasks. At least one year’s experience in a similar position is essential.

• To be familiar with the day's business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and checkout procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
• Keep the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operate the telephone system in line with both operating and Company Standards.

• To have worked in a hotel or with people in a customer-related role.
• Excellent customer service skills, to be able to follow standards and to have good organizational skills.
• To be able to make decisions in a fast-paced environment and to enjoy it.
• To be able to communicate well to each other and guests.
• Be able to use a phone and computer system.