Receptionist- Hotel

We are currently working with a hotel in Oban for a Receptionist.  You will be the face of the business, delivering friendly and efficient service, and ensuring guests are completely satisfied.

This hotel is part of a large independent hotel group, overseeing more than 9, 500 rooms in the portfolio.

DUTIES

As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.

Maximising room revenue according to company guidelines

Welcome guests quickly and professionally at check-in and check-out, following company standards.

Identify and meet guest needs during registration or departure.

Follow policies for handling cash, charges, floats, and tills.

Maintain up-to-date knowledge about hotel services and the local area to assist guests.

Attend daily meetings as the Receptionist to keep the team informed and aligned.

Boost sales through up-selling, special offers, and incentives.

Respond promptly, courteously, and efficiently to customer enquiries and booking requests.

Address and resolve guest complaints in a timely manner.

Operate the telephone system efficiently, adhering to company protocols.

Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.

REQUIREMENTS

At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.

Be able to demonstrate outstanding customer service and organisational skills.

Ability to make effective decisions in a fast-paced setting.

Strong communication abilities when interacting with both guests and colleagues.

Competence in using telephone and computer systems.

Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.

BENEFITS

A creative and inclusive workplace culture.

Long-term opportunities for career growth.

Support for involvement in the community and environmental projects.

Staff accommodation with ensuite available