Customer Service Adviser

Overview

Salary £24,785 – £26,598
Full Time position
Permanent Contract
Location:
Oban
Monday – Friday 9am to 5pm

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Argyll Agency.

You will be the first point of contact for our customers looking to make changes to their existing insurance policies. You will also provide information and quotations on the range of products we offer. You will also support colleagues with general administration duties including letter and report writing.

We are looking for someone with a ‘can do’ proactive approach to their work, who can evidence an excellent telephone manner and experience of providing quality service to customers both in person and over the phone. Previous experience in the insurance industry is desirable but not essential as full training will be provided.

• Full Training on our range of products
• Employer Pension Scheme
• Annual Performance Pay Review
• Support towards Professional Qualifications

If you would like to discuss the role in more details prior to applying, please call Chris Wasson on

Closing date for all applications: 19th June 2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.