Support Coordinator

Overview

Victim Support Scotland – Empowering People Affected by Crime

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland. Our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences, guided by our organisational values:
Victims Are at the Heart of Everything We Do;
We Care;
We Work with Intent;
We Are Ambitious;
We Persevere.

Everything we do is driven by a dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference; these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all our service users and has a thorough and rigorous recruitment and selection process including PVG checks.

Job title: Support Coordinator (14 hours per week)

Location: Primary location:
Sherriff Court House, Albany Street, Oban, PA34 4AL
. You will be expected to cover throughout Highlands & Islands. On occasion you may be required to attend the Inverness office.

Salary: £27,598 – £36,445 (pro‑rata). Salary on appointment typically at the lower point with progression subject to review; a higher starting salary may be considered in exceptional circumstances depending on experience.

Reporting to: Locality Manager. You will ensure that the local service development and delivery plan is implemented within your geographical areas, coordinating a team of skilled volunteers to meet the outcomes for victims and witnesses.

Responsibilities: You will be responsible for all aspects of volunteer engagement at your services (recruitment, induction, learning and development, ongoing performance management and support), contribute to business planning and coordination, and monitor outcomes to ensure service users’ needs are met. You will also plan volunteer deployment to ensure service delivery meets desired outcomes and maintain continuous learning processes.

Requirements and attributes: Experience from a similar role; commitment to professional development; confident and supportive leadership; ability to motivate others, build trust, and drive performance; comfortable with data gathering, analysis, and presenting insights to inform decisions; commitment to fairness and inclusion; ability to challenge discrimination, bias, or stereotyping; understanding of the voluntary/charity sector; flexibility in working hours and willingness to travel as required.

• Holiday:
  Enhanced annual leave package of 39 days (pro‑rata); 42 days (pro‑rata) from Grade 6 and above.
• Pension:
  Standard Life Pension with employer contributions.
• Support:
  Free and confidential Employee Assistance Programme; enhanced maternity and paternity pay; access to a credit union.
• Discounts:
  Access to a free health cash plan with benefits including dental cover, virtual GP, counselling, legal support, and discounts on gym memberships, cinema tickets, retail, and more.
• Flexibility and development:
  Flexible and inclusive work policies; opportunities for learning and development.

Closing date:
Midnight on Sunday 15 February 2026.

Interviews are provisionally scheduled for Wednesday 25 February 2026.

Disability Confident Committed employer status: please advise if you require any adjustments in the application process by contacting

Further details of this role are available in the job description and candidate pack. Support Coordinator