Customer Delivery Driver

Availability Window

Sun 10:00 – 22:00, Tue 12:30 – 20:00, Thu 13:30 – 21:00, Sat 08:00 – 20:00.

Base rate of pay starts at £14.18 an hour, increasing to £15.45 for stores inside the M25. Additional payments may apply depending on location.

New colleagues receive a minimum of 16 guaranteed hours each week. If you prefer fewer hours (down to a minimum of 12), we can also discuss flexible arrangements.

Customers are at the heart of everything we do. As the face of Tesco on the road, you will deliver products straight from Lands’ End to John O’Groats, meeting and interacting with customers in their homes every day. This role is more than just driving – it’s about helping others and delivering great service with a smile.

It is hands‑on, physical, and full of variety. No two shifts are ever the same, and customers seek help in many different ways. You will feel like your own boss most of the day, but always have a team of managers and colleagues at base ready to support you when needed.

Whether you seek flexibility, job stability, or a new career direction, everyone is welcome at Tesco.

• Ensure the van and trays are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required and check the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code items and substitutions, and offer a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if you are early.
• Call the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within your store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with your manager and other colleagues on how you can improve your store for customers.

• A valid UK/EU/EEA driving licence (full or automatic only) for at least 12 months with no more than 3 penalty points.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. We always want everyone to feel represented and to be themselves at work.

We welcome chats about flexible working. Whether you are at the start of your career, want freedom to do the things you love, or are navigating life‑changing moments such as caring for a family member, nearing retirement, or adapting to parenthood, we can discuss how we can support you.

We recruit individuals who have passed the school leaver’s age. Candidates must be over 18. For roles requiring working before 6:15 am or after 9:45 pm, or involving work in areas such as warehouses, beer, wine, spirits, counters, bakery, and driving, candidates must be over 18. The role may close earlier than advertised if there are high volumes of applicants.

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