Patient Access Specialist - Allen Hospital; PRN

Patient Access Specialist - Allen Hospital (PRN)

Location: Oberlin, OH (Mercy Allen Hospital)

This is a PRN "As Needed" position at Mercy Allen Hospital. The role performs admitting duties for all patients admitted for services, ensuring compliance with mission, goals, and regulatory requirements.

• Full‑time training
• Shift times – All (availability required on 1st, 2nd, or 3rd shift as needed)
• Weekend and holiday availability required

• Assign accurate MRNs, complete medical necessity/compliance checks, and provide patient instructions.
• Collect insurance information, receive and process physician orders, and utilize overlay tools while maintaining excellent customer service measured by Press Ganey.
• Operate the telephone switchboard for incoming, outgoing, and inter‑office calls.
• Perform quality auditing and reporting to ensure account accuracy and meet audit standards.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling for demographic, insurance, and financial liability information; collect point‑of‑service collections and past‑due balances with payment plan options.
• Explain consent treatment forms, obtain necessary signatures, and distribute patient education documents (e.g., Medicare, Tricare, Observation Forms, MOON form, Consent forms).
• Review insurance eligibility responses, enter benefit data, and support point‑of‑service collections and billing processes to assist with a clean claim rate.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software for Medicare patients and distribute ABNs as appropriate.
• Perform all other duties as assigned, including answering phones at applicable facilities.

• High School Diploma or GED required; 2‑year Associate’s Degree preferred.
• 1‑2 years of patient access experience highly preferred.
• Certification: CHAA (Certified Health Access Associate) preferred.
• Training in medical terminology, CPT, or procedure codes preferred.

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

• Entry level

• Full‑time

• Health Care Provider