Dealer Assistance Specialist

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. If you’re seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

The Division of Motorist Services is seeking a motivated individual to serve as the Dealer Assistance Specialist for the Bureau of Dealer Services. As part of the Motor Field Operations team, you will be responsible for providing information and guidance to licensed dealers, regional offices, tax collector office staff, while providing operational administrative support. This work will involve researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations.

Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers. Processing records requests from dealers, law offices, courts and the public. Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations. Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation.

Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports. Maintaining inventory of office supplies and using My Florida Market Place  (MFMP) to purchase new supplies.

Preference will be given to candidates with the following:

• Experience using Microsoft Office Word and Excel.
• Experience dealing with customer complaints or inquiries and working with the general public in a business and/or professional office setting.
• Experience performing data entry and/or maintaining electronic databases.
• Experience composing, drafting or preparing written correspondence.
• Experience operating office equipment, to include a personal computer, copier, fax, multi-line telephone, printer and scanner.
• Individuals who are bi-lingual (ability to speak and read the Spanish language).

• This position requires the incumbent to have and maintain a Valid Driver’s License in good standing. In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver’s license. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
• A driver’s license history review will be conducted on all candidates in consideration for the position.
• Occasional day travel is required.
• This position requires occasional heavy lifting. Applicants must be willing and able to move and lift boxes weighing up to 25 pounds.

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which…