Client Services Specialist - Inpatient

• Great benefits such as:
  Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

** Pay starts at $16.50 per hour**

Essential Job Functions:

• Schedules appointments: collects method orsource of payment for services and obtains associated documentation,including insurance cards; assist clients in completion of intake paperwork.
• Verifies client's behavioral health benefits with third party payer's/insurance companies; checks billing documentation for completeness, accuracy and conformity with clerical requirements.
• Processes a variety of department reporting,purchasing, and legal documents.
• Updates client or program data in SMA'sapproved EMR.
• Answers, routes, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse,suicide and crisis calls.
• Performs client financial assessments and establishes client fiscal information in SMA's EMR.
• Performs fee collection duties for clients receiving services where applicable.
• Adheres to professional standards as outlined by protocols, rules and regulations.
• Performs miscellaneous job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or

Experience:

Possession of a high school diploma or GED and twoyears of related clerical/customer service/secretarial experience preferably in a clinic/medical office setting; or any equivalent combination of education, training and experience which provides the following knowledge,skills and abilities.

Knowledge/Skills/and Abilities:

• Considerable knowledge of standard office practices and procedures, equipment and clerical techniques.
• Knowledge of appropriate communication and boundaries with children and/or adults whohave serious mental health, substance abuse and psychological illnesses.
• Knowledge of first- and third-party registration, certification, verification, and co-pay procedures.
• Knowledge of State and Federal guidelines related to patient account processing.
• Ability to organize and maintain complex filing and records systems and ensure confidentiality.
• Ability tooperate a multiple line phone system and a variety of office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability tomake calculations and computations accurately.
• Ability to proofread documents, research files and logically organize information.
• Ability to prepare Excel spreadsheets for the accurate recording of daily fee collections.
• Ability to communicate effectively with suicidal, mentally, emotionally, substance abusing and/or psychologically disturbed adults and/or children in person and over the telephone.
• Ability to follow verbal and written instructions.
• Ability to work under pressure in a fast-paced working environment and to measure deadlines.
• Ability to establish and maintain effective working relationships with fellow employees and the general public.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or usea personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during thefirst six (6) months of…