Police Records Technician

This technical and administrative support position is responsible for maintaining the accuracy, security, and dissemination of official police records. The incumbent serves as a liaison with FDLE, the State Attorney’s Office, and other local, state, and federal agencies. The role requires strong attention to detail, confidentiality, and customer service. Depending on level assignment (Technician I or II), responsibilities may include quality assurance, data integrity for criminal records, and compliance reporting (e.g., National Incident-Based Reporting System / NIBRS).

• Customer Service:
  Answer telephones and greet citizens at the front window. Provide answers to questions regarding the Police Department or basic report questions or be able to direct them to the proper person/department.
• Finance:
  Take payments for public records requests, background checks, and fingerprints Enter payments into a cashiering system. Maintain a balanced cash drawer.
• Records and Data Entry:
  Enter public records request received from the mail or fax into the public records system. Enter trespass warnings, written warnings, Baker/Marchman Acts, and tow sheets into the appropriate computer program. Review and approve/reject crash reports
• Public Services:
  Local background checks and fingerprinting. Provide basic records: crash reports, CAD reports, consolidated incident reports.

Performs other job-related duties as assigned to support departmental goals.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma or GED required,
• Plus, specialized schooling and/or on the job education in a specific skill area. For example, data processing, clerical/administrative, equipment operation, etc., plus 6 months related experience or training.
• Or equivalent combination of education and experience.
• Must be able to become a notary public and will be required to take classes in report writing, confidentiality in police records, basic public records and taking fingerprints.

Must possess a valid Florida Driver's License with an acceptable driving record.

MODERATELY STRUCTURED.

With regard to general assignments in planning time, method, manner and/or sequence of performance of own work. LIMITED RESPONSIBILITY

Performs work operations which permit opportunity for decision-making of minor importance. FREQUENTLY;
Performs work operations which permit opportunity for decision-making of major importance. FREQUENTLY;

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.

Under GENERAL SUPERVISION where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor.

CLOSE;
Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s operations.