Front Desk Associate

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At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values.

It is being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Take pride in your work while being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience.

Daily responsibilities include

• Greet members/guests as they enter and exit the club; assist with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to a Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, restrooms, and assigned areas.
• Maintain a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns promptly.
• Report maintenance and facility concerns to management (e.g., broken equipment, leaky faucets).

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided).
• Basic computer proficiency.

• Continual standing and moving throughout the club.
• Continual communication in person or on the phone.
• Must be able to lift up to 75 pounds.
• Encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement in various positions, including bending and twisting.

• Medical, Dental, and Vision Insurance*
• Paid vacation, sick time and holiday pay
• Free Black Card Membership
• 401(k) retirement savings plan
• Term life insurance*
• Health care and dependent care flexible spending accounts*
• Tuition reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events

Note:

Certain benefits listed above are for full‑time employees only.

E‑Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

Entry level

Full‑time

Other

Wellness and Fitness Services

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