Dispensary Associate

Join to apply for the Dispensary Associate - Full Time role at Trulieve

If you have an interest in being part of one of the fastest growing industries in the nation, consider working with us! At Trulieve we strive to bring our patients the relief they need with products they can trust. Our plants are hand‑grown in environments specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand‑in‑hand with physicians to provide the right products and the correct dosage to ensure patients get compassionate care. To learn more about our company, please visit our website:

$14.00/hr – $14.00/hr

The Dispensary Associate guides a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role you will be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function is to facilitate a customer’s purchase per state regulations, while ensuring an exceptional customer experience.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Perform any other tasks as assigned by Management.
• Employees may be required to perform additional team tasks on an as‑needed basis.

• Must possess a valid driver’s license and a clear driving record.
• Follow all Trulieve Policies and Procedures as a delivery associate.

• Assist with processing all online orders, including deliveries, within a 2‑hour timeframe.

• High‑school diploma or equivalent and experience in the field or a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash‑handling experience.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels.
• Excellent people skills and the ability to communicate effectively with others, both verbally and in writing.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written and oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver’s license and a clean driving record for the delivery driver role.
• Must be able to pass a comprehensive background record check.

• Must be able to move intermittently throughout the workday, see and hear, or use prosthetics that will enable these senses to function adequately to meet the requirements of this position.
• Must be able to relate to and work with ill, disabled, elderly,…