Assistant Banking Center Manager - Ocala West

If you're the type of leader who isn't afraid to roll up your sleeves, this role is for you. As an Assistant Banking Center Manager, you'll help drive branch performance, support team development, and create exceptional customer experiences. In our smaller branch setting, no two days look the same, and you'll have the opportunity to wear multiple hats, stepping in wherever needed to keep the team and branch running smoothly.

• Assess and coach branch team in conjunction with the Banking Center Manager while providing constructive feedback to increase overall effectiveness and ensure accountability.
  • Expected to conduct regular coaching sessions in addition to BCM coaching.
• Responsible for assisting the BCM in all aspects of branch team regarding employment, training, scheduling, and associate relations.
• Perform as primary liaison for complex, escalated situations.
• Fulfill talent management accountabilities including succession planning, attracting, and retaining top talent, and continuously developing strong bench strength.
• Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition.
• Create brand awareness at community, charitable and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

• Consistent execution support of the Community Bank playbook to ensure overall success of the branch.
• Foster and drive activities leading to opportunities for consumer loan growth.
• Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
• Develop and maintain partnerships with internal line of business leaders.
• Compile data and prepare various branch reports and other management reports as assigned.
• Able to balance business needs with customer requests while managing potential risk to the bank.

• Partnership with BSA to ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates.
• Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
• Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader.
• Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Branch Support Coordinator roles.
• Assist customers with notary, signature guarantee and or medallion.
• Responsible for KYC Memo and RFI accountabilities.
• Adheres to Seacoast Bank’s Code of Conduct.

• Ability to source Treasury Management solutions and services and small business lending needs.
• Responsible for a comprehensive understanding of all consumer products and services with a strong emphasis on consumer lending.
• Demonstrate an extensive knowledge of small business deposit and working knowledge of lending products and services.