Escrow Coordinator

The Escrow Coordinator supports the efficient administration and continuous improvement of Bright Shore's escrow operations by coordinating activities related to property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analysis, and vendor management. This position serves as a key operational resource responsible for analyzing escrow data, identifying process improvement opportunities, supporting automation initiatives, and ensuring escrow activities are performed accurately, efficiently, and in compliance with investor, agency, and regulatory requirements.

The Escrow Coordinator partners with internal departments, third-party vendors, technology teams, and servicing operations to monitor operational performance, resolve complex exceptions, validate data integrity, improve workflows, and implement scalable solutions that enhance the borrower and client experience. This role performs detailed analysis of escrow processes, evaluates operational trends, investigates root causes of recurring issues, and develops recommendations that improve accuracy, reduce manual effort, and strengthen operational controls.

Working closely with Escrow Operations, Loan Administration, Cashiering, Default Operations, Compliance, Automation, Client Experience, Investor Reporting, and external vendors, the Escrow Coordinator assists with process development, testing, system enhancements, reporting, quality assurance, and operational projects supporting all aspects of escrow administration. The position also supports the implementation of automation, artificial intelligence, and technology solutions that improve efficiency while maintaining exceptional service quality and regulatory compliance.

Success in this role requires strong analytical skills, exceptional attention to detail, intellectual curiosity, and a passion for continuous improvement. Through data-driven decision making, collaborative problem solving, and innovative thinking, the Escrow Coordinator helps strengthen Bright Shore's escrow operations while reinforcing the company's commitment to Leadership, Raving Fans, Transparency, High Performance, and Tenacity.

• Demonstrates a strong understanding of mortgage servicing escrow operations, including property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analyses, and investor servicing requirements
• Demonstrates exceptional analytical skills with the ability to identify operational trends, investigate root causes, analyze large data sets, and develop practical solutions that improve efficiency and accuracy
• Maintains exceptional attention to detail while reviewing escrow transactions, vendor activity, escrow balances, payment exceptions, and servicing system data
• Demonstrates proficiency in analyzing operational workflows and recommending process improvements that reduce manual effort, strengthen controls, and improve the borrower and client experience
• Partners effectively with internal departments, technology teams, and third-party vendors to resolve operational issues, improve service delivery, and support strategic initiatives
• Demonstrates working knowledge of escrow regulations, agency guidelines, investor requirements, and servicing best practices applicable to escrow administration
• Leverages technology, automation, artificial intelligence, reporting tools, and system capabilities to improve operational performance, data integrity, and processing efficiency
• Demonstrates strong problem-solving skills by researching complex escrow issues, evaluating alternatives, and implementing effective corrective actions
• Maintains a detailed and disciplined approach to data validation, reconciliation, quality assurance, and operational controls to ensure the accuracy of escrow-related information
• Demonstrates excellent organizational and project management skills while coordinating multiple priorities, operational initiatives, vendor relationships, and departmental projects
• Communicates effectively with borrowers, clients, vendors, investors, regulatory agencies, and internal business partners while maintaining professionalism and exceptional customer service
• Demonstrates intellectual curiosity by continuously evaluating emerging technologies, industry trends, automation opportunities, and innovative solutions that enhance escrow operations
• Demonstrates a passion for continuous improvement by proactively challenging existing processes, identifying inefficiencies, and recommending…