Client Services Specialist - Beacon Point

• Career growth and advancement potential
• Great benefits such as:
  Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403bRetirement Plan (matches one to one of employee contribution for thefirst 3%, then a 50% match on the next 6% of employee contribution)

• Schedules appointments; collects method orsource of payment for services and obtains associated documentation,including insurance cards; assist clients in completion of intake paperwork.
• Verifies client's behavioral health benefits with third party payers/insurance companies; checks billing documentation for completeness, accuracy and conformity with clerical requirements.
• Processes a variety of department reporting,purchasing, and legal documents.
• Updates client or program data in SMA'sapproved EMR.
• Answers, routes, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse,suicide and crisis calls.
• Performs client financial assessments and establishes client fiscal information in SMA's EMR.
• Performs fee collection duties for clients receiving services where applicable.
• Adheres to professional standards as outlined by protocols, rules and regulations.
• Performs miscellaneous job-related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.

Possession of a high school diploma or GED and twoyears of related clerical/customer service/secretarial experience preferably in a clinic/medical office setting; or any equivalent combination of education, training and experience which provides the following knowledge,skills and abilities.

• Considerableknowledge of standard office practices and procedures, equipment and clerical techniques.
• Knowledge of appropriate communication and boundaries with children and/or adults whohave serious mental health, substance abuse and psychological illnesses.
• Knowledge of first and third party registration, certification, verification, and co-pay procedures.
• Knowledge of State and Federal guidelines related to patient account processing.
• Ability to organize and maintain complex filing and records systems and ensure confidentiality.
• Ability tooperate a multiple line phone system and a variety of office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability tomake calculations and computations accurately.
• Ability to proofread documents, research files and logically organize information.
• Ability toprepare Excel spreadsheets for the accurate recording of daily fee collections.
• Ability to communicate effectively with suicidal, mentally, emotionally, substance abusing and/or psychologically disturbed adults and/or children in person andover the telephone.
• Ability tofollow verbal and written instructions.
• Ability towork under pressure in a fast paced working environment and to meet deadlines.
• Ability to establish and maintain effective working relationships with fellow employee sand the general public.

Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or usea personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during…