Director of Transborder Logistics

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The Director of Transborder Logistics is responsible for building, launching, and scaling the company’s Mexico–U.S. transborder supply chain. This role owns the strategy, partner ecosystem, regulatory compliance, and sales-to-operations execution required to grow a compliant, profitable, and scalable cross-border offering. As a startup product leader, this position is highly hands-on, combining product development, partner management, and operational execution to establish a best-in-class Mexico transborder supply chain and ground transportation solution.

Director

of Transborder Logistics responsibilities and essential job functions include, but are not limited to the following:

• Own the end-to-end strategy for the Mexico–U.S. transborder product, from initial launch through scale.
• Define service offerings, operating models, and go-to-market capabilities for Mexico cross-border freight.
• Identify target industries, trade lanes, and customer segments to drive profitable growth.
• Establish scalable processes, SOPs, and controls to support increasing shipment volumes.
• Continuously evaluate market conditions, competitive offerings, and regulatory changes to refine the product strategy.
• Partner with executive leadership to execute company growth goals to include product and mode growth.
• Cross-functional partnership with internal companies and affiliates.

Mexico Transborder Product Strategy & Growth

• Own the end-to-end strategy for the Mexico–U.S. transborder product, from initial launch through scale.
• Define service offerings, operating models, and go-to-market capabilities for Mexico cross-border freight.
• Identify target industries, trade lanes, and customer segments to drive profitable growth.
• Establish scalable processes, SOPs, and controls to support increasing shipment volumes.
• Continuously evaluate market conditions, competitive offerings, and regulatory changes to refine the product strategy.
• Partner with executive leadership to execute company growth goals to include product and mode growth.
• Cross-functional partnership with internal companies and affiliates.

Partner Relations & Network Development

• Build and manage strategic relationships with Mexico- and U.S.
  
  -based carriers, cross-border trucking partners, customs brokers, and drayage providers.
• Negotiate partner agreements, rates, and service expectations aligned with a brokerage model.
• Establish and maintain a compliant, reliable partner network capable of supporting cross-border and domestic legs.
• Act as the primary point of escalation for partner performance, service failures, and exception resolution.

Sales Enablement & Customer Solutions

• Partner closely with Sales to support Mexico transborder customer acquisition and solution design.
• Serve as the subject matter expert for Mexico cross-border services during customer meetings, RFPs, and contract negotiations.
• Support pricing strategies, margin targets, and service commitments for Mexico transborder opportunities.
• Translate customer requirements into executable brokerage solutions spanning cross-border and domestic transportation.

Operational Execution & Brokerage Excellence

• Oversee day-to-day execution of Mexico transborder shipments, ensuring smooth handoffs between Mexico and U.S. carriers.
• Design and manage brokerage workflows for customs clearance, border crossings, and domestic linehaul.
• Monitor shipment performance, transit times, cost-to-serve, and margins, adjusting strategies as needed.
• Leverage TMS, visibility platforms, and reporting tools to track KPIs and drive operational improvements.
• Ensure consistent, high-quality customer experience across all Mexico transborder movements.

Regulatory Compliance & Risk Management

• Ensure full compliance with U.S. and Mexico import/export laws, Mexico ground regulations and transportation law, customs regulations, and trade agreements (e.g., USMCA).
• Work closely with customs brokers and compliance partners to ensure accurate documentation and timely clearance.
• Stay current on changes to Mexico transborder regulations, tariffs, and border policies.
• Identify and mitigate operational,…