Claims Representative

Join to apply for the Claims Representative role at Auto-Owners Insurance

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry‑level insurance claims under close supervision through the life‑cycle of a claim including but not limited to investigation, evaluation, and claim resolution. The role provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This position includes training and completion of the company’s claims training program for the assigned line of insurance and requires the person to:

• Investigate, evaluate, and settle entry‑level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of company insurance products
• Learn and comply with company claim‑handling procedures
• Develop entry‑level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including, but not limited to, estimating and use of designated computer‑based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the company or legal requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi‑task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately handle mathematical problems, including geometry and financial calculations
• Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with company underwriting guidelines
• Continually develop product knowledge through participation in approved educational programs

Auto‑Owners offers a wide range of career opportunities and a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully‑funded pension plan, and bonus programs, Auto‑Owners also provides generous paid time off, including holidays, vacation days, personal time, and sick leave.

Auto‑Owners Insurance is an equal‑opportunity employer. The company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.

• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.