Member Engagement Director

The Member Engagement Director provides strategic leadership and sets the engagement strategy for the Family Center(s), being accountable for and responsible for growth across acquisition, retention, and delivery of high-quality service. This role defines the vision and goals, builds a data-driven plan and budget, and aligns people, programs, and processes to deliver measurable results. The Director leads the Member Engagement department through managers and supervisors, develops key staff, establishes the KPI framework and continuous‑improvement loop from member insights, and partners across departments to create a consistent, high‑value member journey that advances both mission impact, retention, and revenue outcomes.

• Bachelor’s degree in business administration, marketing, or a related field, or equivalent experience required.
• A minimum of 5 years of experience in Business‑to‑Consumer sales preferred, with at least 2 years in a senior sales management role required.
• Demonstrated success in developing and executing sales strategies that achieve notable revenue growth required.
• Strong leadership skills, with experience managing and developing high‑performing sales and/or engagement teams required.
• Must have excellent strategic thinking, analytical, and problem‑solving abilities.
• Experience with sales forecasting, budgeting, and financial analysis is essential.
• Proficiency in Salesforce or similar CRM software, data analysis tools, and Microsoft Office Suite required.