Retail Assistant Manager

Retail Assistant Manager (Full Time) - World Equestrian Center

Job Category
:
Retail & Concessions (Arena/Event Venues)

Requisition Number
: RETAI
002217

• Posted :
  September 14, 2026
• Full-Time
• On-site

Showing 1 location

Ocala, FL 34482, USA

The Retail Assistant Manager supports the General Manager in leading the daily operations, sales performance, guest experience, merchandising, and team development of a World Equestrian Center retail location. Serving as the second-in-command of the store, the Assistant Manager provides direct leadership to Retail Supervisors/Key Holders and Sales Associates while ensuring the strategic and operational expectations established by the General Manager and Director of Retail are consistently executed.

This position requires a highly engaged, results-driven retail leader capable of maintaining a strong presence on the sales floor, developing associates and emerging leaders, driving sales performance, and ensuring operational excellence throughout the store. In the absence of the General Manager, the Assistant Manager assumes responsibility for the overall operation of the store and serves as the senior manager on duty.

Primary Responsibilities:

Leadership & Team Development

• Provide direct leadership, coaching, and daily direction to Retail Supervisors/Key Holders and Sales Associates.
• Support the General Manager in establishing clear expectations for sales performance, customer service, operational execution, attendance, and professional conduct.
• Delegate responsibilities to Supervisors/Key Holders and ensure assigned tasks and operational priorities are completed accurately and efficiently.
• Maintain a strong and visible leadership presence throughout the sales floor.
• Foster a culture of accountability, teamwork, professionalism, hospitality, and continuous improvement.
• Coach associates on selling techniques, product knowledge, customer engagement, operational procedures, and World Equestrian Center service standards.
• Assist the General Manager with employee performance evaluations, coaching, development plans, and performance-management initiatives.
• Identify high-performing associates with leadership potential and assist with their continued professional development.
• Participate in recruiting, interviewing, onboarding, and training new associates.
• Assume store leadership responsibilities in the absence of the General Manager.

Operational Management

• Assist the General Manager with the overall daily operation of the retail location.
• Serve as Manager on Duty and ensure appropriate leadership coverage throughout assigned shifts.
• Direct Supervisors/Key Holders in opening, closing, cash-handling, floor coverage, recovery, and other daily operational responsibilities.
• Monitor staffing levels and floor coverage throughout the business day and make adjustments as necessary based on guest traffic and operational needs.
• Assist with employee scheduling, attendance management, timekeeping, and payroll accuracy.
• Ensure compliance with established company policies, procedures, safety requirements, security protocols, and loss-prevention standards.
• Conduct routine walkthroughs of the sales floor, fitting rooms, cash-wrap areas, stockrooms, and other operational areas to ensure established standards are maintained.
• Identify operational issues and communicate recommendations or corrective actions to the General Manager.
• Coordinate with other departments when necessary to support store operations, property events, and guest needs.
• Support the General Manager in achieving established store sales, profitability, and performance objectives.
• Actively drive sales performance by coaching associates, monitoring floor activity, and ensuring appropriate customer engagement.
• Monitor individual and store-wide sales performance throughout the business day and communicate goals and results to the team.
• Review key performance indicators including sales, average transaction value, units per transaction, conversion, and individual associate productivity.
• Identify opportunities to improve sales performance and implement appropriate floor-level strategies in partnership with the General Manager.
• Assist with controlling labor and other controllable operating expenses through effective scheduling, staffing, and resource utilization.
• Provide the General Manager with observations and feedback regarding sales trends, customer behavior, staffing needs, and operational opportunities.
• Encourage relationship selling and ensure associates actively…