Service Manager​/Lane Manager

Great companies are always growing, and great talent is always in demand! We are continually focused on growth, operational excellence, and identifying exceptional leaders to join our team. We are seeking an experienced, results-driven Automotive Service Manager for an opportunity within the Crystal River to Brooksville, Florida, region
. We are looking for a proven leader who can drive service department performance, develop and motivate a successful team, deliver outstanding customer satisfaction, and maximize profitability. Whether you are actively seeking your next career move or simply open to the right opportunity, we welcome the chance to connect with talented automotive professionals who share our commitment to excellence.
All inquiries will be handled with discretion.

The Service Manager or Lane Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point-of-contact for all automotive service matters, the Manager’s core responsibility is to listen and thoroughly understand customer problems and to set/manage expectations. Through proactive oversight, the Manager leads a team of high performance service professionals to consistently deliver world-class service to all customers.

The ideal Manager has an unrestricted driver’s license, clean driving record, a minimum of two years of dealer-level or large facility experience, post-secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Manages service repair team-- Promotes a 'white-glove' environment to showcase the repair facility
• Recruits, interviews, and hires top talent in order to maintain high-quality service levels
• Develops, mentors, and motivates staff
• Takes 'ownership' and accepts accountability for service operations
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually…