Scenter Manager

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Free uniforms
• Vision insurance
• Dental insurance

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

We enrich the connection between people and their dogs.

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

As a Scenter Manager, you are responsible for the daily operations, team performance, customer experience, and overall success of your location. This role requires more than the ability to supervise employees or assist with daily tasks. We need a leader who can see the big picture, anticipate challenges, make decisions, and keep the Scenter operating efficiently.

Our ideal candidate knows how to build a strong team, set clear expectations, hold employees accountable, and maintain a positive work environment. They understand how to balance staffing, appointment schedules, customer needs, and business goals without losing sight of the details.

We are looking for someone who manages the operation—not someone who simply reacts to it.

This is a hands-on leadership position, but your primary responsibility is to lead the team and manage the business. While you may occasionally need to step into an operational role to support your team, your greatest impact will come from your ability to organize, delegate, coach, and keep the entire Scenter running smoothly.

Previous dog care experience is helpful, but proven people management, operational leadership, and business performance experience are our top priorities.

• Lead, coach, and develop employees to create a positive, productive, and accountable team environment.
• Establish clear expectations for employee performance, professionalism, attendance, teamwork, and service quality.
• Hold employees accountable through consistent communication, constructive feedback, coaching, and corrective action when necessary.
• Build strong relationships with employees while maintaining appropriate professional boundaries and leadership authority.
• Recruit, interview, hire, onboard, and train team members.
• Recognize employee strengths, identify development opportunities, and provide ongoing coaching to improve individual and team performance.
• Address employee concerns, performance issues, and interpersonal conflicts promptly, fairly, and professionally.
• Create a workplace where employees feel supported, respected, and motivated while understanding that performance standards are non-negotiable.
• Lead by example and consistently demonstrate Scenthound's core values.

• Maintain active oversight of the entire Scenter throughout the day, ensuring appointments, employees, and services are running efficiently.
• Monitor appointment schedules, service progress, staffing levels, and workflow to anticipate and prevent operational delays.
• Coordinate team assignments, appointment priorities, and adjustments to workflow based on business needs and employee capabilities.
• Recognize when the team is…