Quality Technician

Requisition

25941

The QRT (Quality Response Team) Technician inspects and prepares manufactured products for customer delivery/shipment, demonstrates the functionality and operation of apparatus for customers and dealers during inspection. The QRT Technician performs post‑production work including clearing customer lists, PPAO/PPRW’s and is responsible for ensuring that the accuracy of work completed meets customer requirements as well as company requirements. The QRT Technician performs the final process of clearing apparatuses to ship.

• Perform QRT Process as defined by accounting and revenue recognition.
• Act as advocate for our customers to ensure products conform to requirements.
• Provide daily support to customers and the delivery center.
• Perform pre‑delivery activities, including multi‑point inspection of apparatus, functionality checks of equipment and taking photos of all apparatus.
• Disassemble components and diagnose problems to determine the extent of repairs and parts needed.
• Pre‑assemble position, mount, and install any range of required fixtures, hardware, and accessories on units to meet specifications.
• Test installed items as required, determine causes of failures, and reassemble or refit subassemblies where components are found to be faulty or improperly installed.
• Perform basic fabrication, cutting, material preparation, electrical work, paint touch‑up, etc.
• Document non‑conformances and verify rework.
• Communicate actively with production employees, Engineering, Quality, and Sales on customer expectations, workmanship standards, quality requirements, etc.
• Consistently exercise discretion and judgment in the performance of the work.
• Support all ISO requirements, including calibration, control of documents, control of records, control of non‑conforming production, etc.
• Actively participate in the continuous improvement of products and processes.
• Utilize problem‑solving skills from identification through root‑cause resolution.
• Be present to support Customer Inspections when they are outside of the standard working hours.

Tape measure, angle finder, air flow meter (CAFS), truck scales, hand tools (including power tools, saws, impact wrenches, grinders, belt sander, drill press, tape measure templates), multimeters, amp meters, portable jack systems for lifting trucks, heat gun, overhead crane, fabrication equipment such as punch presses, shears, and press brakes.

1. SAFETY:
Follow E‑ONE General Health & Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Use proper PPE and defect‑free equipment. Promote safety in the department and use proper lifting techniques. Maintain a clean and safe working environment in line with 5‑S Philosophy. Participate in hazardous communication training and safety meetings.

2. QUALITY:
Ensure the quality of work. Check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non‑conforming products and initiate corrective and preventive actions when appropriate.

3. FLEXIBILITY:
Willing to work in other areas as needed, take flexible lunch and break times, and work additional hours as necessary.

4. INITIATIVE:
Actively participate in continuous improvement of products and processes to better serve customers and improve overall profitability.

5. TEAMWORK:
Positive working attitude, teamwork, and adherence to company policies and procedures.

6. CAREER DEVELOPMENT:
Attend training programs and task force groups to maintain knowledge and improve processes.

7. LEADERSHIP:
Lead the team and provide innovative thought leadership on strategies to grow market share and meet long‑term business goals.

8. ACTION‑ORIENTED:
Enjoy working hard, energetic, and seize opportunities without excessive planning.

9. CONFLICT MANAGEMENT:
Resolve conflicts as opportunities, listen focusedly, and reach equitable agreements.

10. DEALING WITH AMBIGUITY:
Adapt to change, make decisions without full information, and manage risk and uncertainty.

11. DRIVE FOR RESULTS:
Consisten…