Property Manager

Tenant Relations

• Be the go-to person for 250 tenants
• Respond to inquiries via Property ware/App Folio portal and Lead Simple
• Build relationships that encourage lease renewals (goal: 75%+ retention)
• Handle conflicts professionally and fairly
• Conduct renewal conversations with automated support

• Review and approve maintenance requests through portal
• Coordinate vendor responses using automation
• Grant vendor access via smart locks
• Ensure timely resolution with automated status updates
• Track maintenance patterns to prevent costly issues

• Conduct semi-annual property inspections, or as needed for lease violations
• Document conditions and ensure lease compliance
• Identify deferred maintenance early

• Welcome new tenants with orientations and walkthroughs
• Handle move-out notices and coordinate with Make-Ready Manager
• Update systems to trigger seamless handoffs

• Property ware & App Folio:
  Primary property management platforms
• Lead Simple:
  Workflow automation and task management
• Rently:
  Smart lock system for access management
• Trumpia:
  Automated SMS/email for tenant communications
• Make:
  Integration platform connecting all systems
• Google Workspace:
  Documentation and reporting

• Active Florida Real Estate Sales Associate license (or ability to obtain within 90 days)
• Experience with Property ware AND App Folio (must have used both platforms)
• 2+ years property management experience
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Tech-savvy with ability to learn new systems quickly
• Professional conflict resolution skills
• Valid driver's license and reliable transportation
• Comfortable with smartphone apps and cloud-based tools

• Experience managing single-family rental properties
• Familiarity with Florida landlord-tenant law
• Proven tenant retention strategies
• Vendor management experience
• Knowledge of Ocala rental market
• Experience with workflow automation or CRM systems

• Tenant retention rate (goal: 75%+ renewals)
• Maintenance request resolution time
• Tenant satisfaction scores
  
  Property condition maintenance
• Contribution to portfolio profitability
• System utilization and responsiveness