General Manager

At Swampdawg Restaurant Management Group, our General Manager is responsible for overseeing all aspects of daily restaurant operations while ensuring exceptional guest experiences, strong financial performance, and consistent execution of company standards.

This position requires a hands-on leader who demonstrates accountability, professionalism, effective communication, and the ability to build and maintain a high-performing team.

• Oversee all front-of-house and back-of-house operations to ensure efficient daily execution.

• Maintain restaurant cleanliness, organization, food quality, service standards, and overall appearance.

• Ensure proper opening, closing, and shift-change procedures are consistently followed.

• Monitor restaurant operations throughout each shift, proactively identifying and resolving issues.

• Ensure compliance with all health department regulations, food safety requirements, and company policies.

• Maintain equipment, facilities, and restaurant assets in proper working condition.

• Ensure operational checklists, inspections, and company procedures are completed accurately and on time.

• Lead by example and remain actively involved in restaurant operations during peak business periods.

• Take ownership of the restaurant's financial performance and profitability.

• Monitor and manage labor costs, food costs, beverage costs, and controllable operating expenses.

• Review daily, weekly, and monthly sales reports to identify trends and opportunities for improvement.

• Establish and maintain appropriate staffing levels based on projected sales and business demands.

• Monitor inventory levels, purchasing, waste, portion control, and product usage.

• Ensure accurate inventory counts and investigate discrepancies.

• Review profit and loss statements and develop action plans to improve performance.

• Identify opportunities to increase revenue, improve operational efficiency, and control expenses.

• Ensure accurate cash handling, deposits, reconciliations, and financial reporting.

• Recruit, interview, hire, train, and retain qualified team members.

• Provide clear expectations, consistent direction, and ongoing performance feedback.

• Develop assistant managers, shift leaders, and key employees for future leadership opportunities.

• Conduct regular management meetings, employee coaching, and performance evaluations.

• Hold employees and managers accountable for company policies, job expectations, and performance standards.

• Address employee concerns, disciplinary matters, and workplace conflicts promptly and professionally.

• Create a positive, respectful, and team-oriented work environment.

• Maintain employee schedules that balance business needs, labor goals, and appropriate staffing coverage.

• Promote employee engagement, teamwork, recognition, and professional growth.

• Ensure every guest receives friendly, attentive, and professional service.

• Maintain a visible presence on the restaurant floor and engage regularly with guests.

• Respond promptly and professionally to guest complaints, concerns, and service issues.

• Monitor guest feedback, online reviews, and customer satisfaction trends.

• Implement corrective actions to address recurring service or quality concerns.

• Build relationships with regular guests and encourage repeat business.

• Ensure consistency in food quality, presentation, service speed, and overall dining experience.

• Support company marketing initiatives, promotions, events, and sales-building strategies.

• Work collaboratively with marketing and ownership to execute restaurant promotions and special events.

• Iden…