Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 5711) role at Game Stop

Join to apply for the Retail Keyholder (Store 5711) role at Game Stop

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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• With moderate supervision, assist the store management team in executing and supervising all store activities. Provide outstanding guest service experiences within a sales culture that utilizes elements of Game Stop s Circle of Life buy, sell, trade, and reservation business model.
• Ensure products are easily accessible and purchasable; boost sales by sharing product and gaming knowledge with guests; maintain a clean and organized shopping environment; foster guest loyalty and repeat business.
• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors during transactions, and thank guests for choosing Game Stop.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system; address guest comments or questions in person or on the phone.
• Promote Game Stop s guest benefits (e.g., new title reservations program, Pro Rewards).
• Ensure store areas (including restrooms) are clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
• Complete Omni-Channel orders daily.
• Safeguard assets through inventory control and loss prevention practices, including scam awareness and safety expectations; assist with bank deposits as required.
• Conduct store inventory counts; stock/restock merchandise; move products from stock room to selling floor to maintain represented, organized, and alphabetized inventory.
• Support management in meeting/exceeding sales, profit, and shrink goals; complete required administrative duties.
• Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposit slips; ensure adequate cash for transactions; make daily deposits following guidelines.
• Check shipments for discrepancies; report discrepancies to store leadership as needed.
• Process defectives/recalls and stock pulls; ensure boxes are properly labeled with packing lists.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures; follow opening/closing procedures; provide feedback to management on associate performance.
• Observe associate performance and provide timely feedback.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, rapidly changing environment.
• Meet performance expectations, including attendance, dress, and grooming standards.
• Operate the POS system and complete required paperwork.
• Basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks promptly.
• Problem-solving and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule, including extended hours/days as necessary (nights, weekends, holidays); minimum 3 days/week availability.
• Remain effective under pressure; handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs from ground to 4 feet.

Job descriptions are subject to change based on business conditions/needs. Game Stop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender…