Fire & Emergency Parts Specialist

The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation.

He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.

Monitors parts inventory and reports discrepancies to Parts Manager Updates customers on all current promotions and promotes all new products

Monitors retail zone andreplenishstocking levels of products on display and reports out of stock products in the retail zoneimmediatelyto the Parts Manager Maintains professional appearance of the retail zone Greeting walk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone call Assist customers with pickup ofheavy or oversized products when necessary

Collects payment for special order parts prior to ordering

Advises customers on warranty of products

Exhausts all resources to fulfill customer demand

Records lost sales when customer demand cannot be filled

Advising customers about any back orders or delays to their orders

Contacts customers when their order has been received

Ensure customer accounts are invoiced accurately

Attends all department meetings and huddles on time Provide excellent customer experience

Locate parts and accessories and arrange for pick-up, delivery and or installation

Maintainaccuratesales documentation

Maintain up-to-date knowledge of all vehicles,accessories and promotions

Maintain personal work area in a clean and organized manner

Monitor parts inventory andmaintainstorage area in good condition

Manage, part ordering for warranty claims and road techs

Have a basic understanding of mechanics and heavy-duty chassis

Excellent record keeping and track of multiple orders

Knowledge of warranty parts replacement and vendor systems

Knowledge of CDK and/or other ERP systems

Team player with excellent customer service skills

Basic math and comprehension skills

Excellent data and record keeping skills required

Fire & emergency knowledge wanted but not necessarily needed

Able tolift upto 50lbswith the ability to climb if needed

Familiar with finding comparable parts

Perform other duties as assigned

High school or GED required

Previous work experience in related fields preferred

Working knowledge of the industry

Excellent communication skills, customer service skills, and problem-solving skills

Ability tomaintaincomposure during high stress situations

Strong organizational skills

Highly professional and dependable

Strong computer and internet skills

• 1-3 hours daily
• 3-6 hours daily
• 7 + hours daily
• Walking and standing
• Sitting
• Driving
• Bending, twisting, reaching and squatting
• Climbing
• Lifting 10-50 lbs.
• Lifting 50-75 + lbs.
• Talking
• Pushing and pulling

Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

Be safe, avoid injury and promote, through positive actions, a safe work environment

Perform quality work within deadlines with or without direct supervision

Interact professionally with other employees,customer sand suppliers

Embrace our continuous improvement program and training, both onsite and offsite

Show willingness to work withnew technology

Work effectively as a team contributor on all assignments

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Demonstrate regular attendance and punctuality in accordance with Company policies

Interact well and cooperatively with other employees

Must wear company uniform

Work is primarily done indoors The noise level is moderate