Homes Sales Processor - Ocala, FL

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Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. As a Sales Processor with Clayton’s retail company, you play a critical role in creating a world-class home buying experience. Your responsibilities include communicating with potential buyers, guiding them through the process, coordinating with all parties involved, and ensuring accuracy and timely completion of the purchase.

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Act as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educate customers on the information and documentation typically requested as part of the loan application process and obtain cost estimates and purchase details to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Maintain prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre‑close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining a high level of integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

• Possess strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Operate with a high degree of urgency, while maintaining attention to detail and accuracy.
• Strong sense of process orientation.
• Ability to create an exceptional experience for customers.
• Self‑motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem‑solving skills.
• Maintain a professional demeanor and appearance.
• Computer skills including Microsoft Office with strong Excel skills.
• Ability to excel and contribute to a team environment.
• Must be reliable and dependable.
• Excellent organizational and time management skills.
• Applicants are subject to a criminal background check and must pass a pre‑employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

• Hourly wage ranging from $20.00 – $23.00 depending on experience.

Full‑time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides a competitive 401(k) program including investment options and company matching for full‑ and part‑time team members after one year. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays, and more. Clayton also allows time to volunteer through the Clayton Impact program and encourages holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs.

Home centers are closed on Sundays to support a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit: B00009 – Clayton Retail