Call Center Representative

Location: Ocala, FL (ONSITE)

Schedule: Tuesday - Friday 11:30am - 8:00pm, Saturday 8:00am - 4:30pm

West Shore Home is a technology‑driven and industry‑leading home improvement company specializing in high‑quality and convenient remodels of bathrooms, windows, doors, and flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In‑Home Sales Representatives.

• Speak with customers who recently had a project consultation but were unable to move forward at that time – we are calling them back to set up a second, faster consultation!
• Make outbound calls to customers interested in the products West Shore Home has to offer!
• Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

• Excellent Communication
  
  Skills:
  
  Clear, friendly, and persuasive.
• Sales‑Driven Mindset:
  You’re motivated by goals and take pride in reaching them.
• Ability to Handle Rejection Positively:
  You see “no” as an opportunity to improve.
• Previous Call Center or Sales
  
  Experience:
  
  Preferred but not required.
• Health Insurance options – Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

The hourly pay for this position is $18.75–$19.75 per hour plus monthly bonus potential. Your recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value‑driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees.

We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre‑employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.