Multi-Line Representative - State Farm Agent Team Member

• Group life insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance

Scott Cameron State Farm is looking for a motivated, relationship-focused Multi-Line Representative to join our growing team.

This is a hybrid role for someone who can provide outstanding customer service while also recognizing opportunities to help customers with additional insurance and financial needs.

You will work with customers who are already calling, visiting, emailing, or interacting with our agency. Those conversations are rarely just service transactions. Your job is to solve the reason the customer contacted us—and then be curious enough to understand whether anything else has changed that we should be helping them with. If you enjoy helping people, asking questions, solving problems, and identifying opportunities, this could be an excellent fit.

• Handle inbound customer calls, emails, walk-ins, and service requests.
• Build strong relationships with existing customers.
• Assist with policy questions, changes, billing concerns, coverage questions, and other account needs.
• Take ownership of customer issues and follow through until they are resolved.
• Review customer information while servicing the account and identify potential gaps or changes in insurance needs.
• Ask thoughtful questions to better understand the customer’s current situation.
• Educate customers about available coverage and product options.
• Identify opportunities involving auto, homeowners, renters, umbrella, life, health, and other available insurance products.
• Quote and present additional products when properly licensed and appropriate.
• Schedule or transition customers into deeper insurance or financial conversations when appropriate.
• Follow up with customers regarding quotes, recommendations, and unresolved needs.
• Generate referrals and additional opportunities from existing customer relationships.
• Maintain accurate customer information, documentation, and follow-up activity.
• Work toward both customer-service and production goals.
• Participate in ongoing coaching, role-play, call review, and professional development.

We do not believe customer service and sales should always operate as two completely separate jobs. Great service builds trust. And when customers trust you, they are more willing to talk about what is happening in their lives. That creates an opportunity to ask better questions. Our expectation is not that you force a sales pitch into every conversation. Our expectation is that you pay attention.

You solve the customer’s immediate problem, listen for changes, ask appropriate questions, and help them understand options they may not have considered.

Strong Multi-Line Representatives do more than complete transactions. They:

• Solve customer problems efficiently.
• Take ownership instead of passing customers around.
• Build relationships.
• Listen carefully.
• Ask questions.
• Recognize life changes.
• Identify coverage gaps and opportunities.
• Make appropriate recommendations.
• Follow up.
• Ask for the business when appropriate.
• Generate referrals.
• Consistently meet service and production expectations.

You should be comfortable working in an environment where both customer experience and measurable results matter.

• Customer-focused: You genuinely enjoy helping people.
• Curious: You naturally want to understand the customer’s situation instead of simply completing the transaction.
• Comfortable selling: You are willing to make recommendations and ask…