Field Travel Agent - Ocala

Job Type:Full time Exempt/Non Exempt:

Hourly

Job Description:

Position Description Primary Duties and Responsibilities (details of the basic job functions):

Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings. Achieve assigned travel, membership, and credit card sales goals. Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. Prepare complex and/or large scale domestic and international travel packages.

Complete reservations and advise clients regarding documentation requirements. Make necessary travel arrangements (i.e. reservations, collect money, and process documents). Receive and champion customer concerns through to resolution. Enter company travel sales data into CRM system in accordance with company guidelines. Follow up post-travel to confirm client satisfaction while building sustainable relationships. Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system.

Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship. Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings. Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives. May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None)
None.

Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):

GED or high school diploma

Experience (minimum):1-year business to consumer sales

Knowledge and Skills (minimum):

Verifiable evidence of strong interpersonal, customer relationship and communication skills

Verifiable evidence of Internet and social media savvy using internet sites for research and booking capabilities

Verifiable evidence of PC software application knowledge and skills including Microsoft Office Able to learn the following knowledge and skills:

Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business

How to capture travel related information into the AAA ACG reservation/financial system

Payment Card Industry Data Security Standards (PCI DSS) requirements

Different travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations

Various travel systems to include airline reservation systems to book domestic/international air, car and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance

Airline rules, regulations

Travel protection insurance

How to anticipate member needs and recommend or refer additional AAA products and services

Cancellation/change policies and penalties

World geography/language concerns/cultural concerns/events/holidays/currency

Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling

Telecommunications, personal technology, and electrical power concerns while traveling

Domestic and international travel requirements for disease control

Travel safety and security best practices

Able to:

Perform basic math calculations including percentages to complete Travel sales transactions

Listen to clients and communicate effectively in a work environment with the public and vendors

Think critically and solve problems

Consistently demonstrate honesty, integrity, empathy, trustworthiness, and professionalism

Demonstrate passion and enthusiasm for travel

Develop deep expertise within specific areas in travel

Be prepared and anticipate traveler questions, requests, and needs and then do what is necessary or required before the questions, requests, or needs occur

Manage time effectively

Work irregular hours

Proactively grow a personal book of business and repeat clients

Work effectively within a team to…