Field Technician

Position: Field Technician I
The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.

Responsibilities Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers

Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment

Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment

Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes

Performs installation and maintenance on all telecommunication networks

Contributes to best client service and supports them during field visits

Reviews work order requests to ensure services requested are completed

Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled

Utilizes various electronic testing devices

Locates, identifies and marks buried infrastructure cables

Configures and sets up of residential wireless access points and irrigation timers

Activates Smart Home components and various other wireless devices

Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance

Performs maintenance and repair on outside plant facilities

Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)
Assists other technical personnel in the performance of their duties when requested

Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image

Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation

Maintains professional conduct with all customers and the general public at all times

Performs all duties in adherence to OTOW standards

Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

Maintains a positive and professional demeanor toward all residents, visitors and co-workers

Performs other duties as assigned

Education and Experience:

High School Diploma or equivalent required2+ years of field technician experience preferred2+ years of wired and/or wireless internet experience preferred

Skills and Knowledge:

Must be able to read, write and understand English and have exceptional verbal and written communication skills

Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks

Knowledge of advanced technological products available to consumers

Ability to diagnose the nature of a problem and troubleshoot to correct it Personal Attributes:

Strong interpersonal skills

Inquisitive, detail-oriented with strong technological and analytical skills

Honesty and integrity

Self-motivated with a strong work ethic

Continuous learner

Commitment to diversity, equity and inclusion

Certifications and LicensesA valid Florida Drivers License with acceptable driving history is required